We will now attempt to answer your questions (last updated: June 6 by Seth).
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Where's my stuff?
[Just hit the jump.]
I hit the jump where's my stuff?
It matters where we are in the process.
Where are you in the process (not THAT Process)?
All dates are heavily estimated but honest "I am hopeful that…" days based on where things stood last update.
Hire Jim HarbaughWrite and lay it out.Final edits sent to the printer- Printer checking files for errors/printability/getting the yellow right, collecting addresses for direct-from-printer mailing (June 8-17)
- Printed Proofs mailed to me and approved (~June 17)
- Final Final version locked in for plating (~June 17-18)
- Digital copies sent out (as soon as 6 is completed)
- Printing (~mid to late June)
- Printed; sending to mailing house (~after 8 is completed)
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NOTE: IF WE DON'T HAVE YOUR ADDRESS BY THIS POINT YOUR BOOK WON'T BE SHIPPED DIRECT FROM THE PRINTER AND WILL TAKE ANOTHER 3-4 WEEKS AND EVERYONE WILL BE SAYING "HARBAUGH!" MEANINGFULLY TO EACH OTHER WHILE YOU WAIT.
------ - Initial copies mailed, the rest heading to UGP warehouse. (late June)
- Arrived in warehouse: Now on Sale! (early to mid July)
- June 30: LAST DAY to have shirt size/addresses to us for Kickstarter backers. We're printing a limited # of shirts of each size so if you miss the boat either we'll have an extra we can send you or we won't.
- Arrived in stores (early to mid July)
- Signing signed copies. (mid July)
- Printing t-shirts. (early to mid July)
- Mailing signed copies and t-shirts. (late July)
- You may now ask "where's my stuff?" (early August)
- Season begins, ignore every prediction in HTTV that wasn't true while pointing out everything we got right to your friends.
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I missed the Kickstarter can I buy a book?
Yes! Go here to pre-order a copy that will be mailed to you, or if you wait a few days we will have a special offer with the book sponsor to basically get that with free shipping.
They will be available in stores too but not many because we have no newstand distribution (we would welcome newsstand distribution).
I was a Kickstarter backer; is there anything I need to do?
Yes. Go to the inbox of the email address you gave us for the Kickstarter, which should have one or more emails from Brian and myself asking you to submit your address. You need to follow the correct link in that email to a page that looks like this:
(example is from the $15/just a book level)
You put a "1" in that box then hit "Next Step" to be taken to a form where you fill out your address.
PLEASE USE THE SAME EMAIL YOU USED FOR THE KICKSTARTER. That's how I'll match your Kickstarter payment to your UGPoGo order. A lot of people didn't do this but I figured out who you are already.
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I have an INTERNATIONAL shipping address; what do I do?
Our system isn't directly compatible with international addresses. To have your magazine shipped outside the United States, add this address to the order: 260 Metty Drive, Suite G, Ann Arbor, MI 48103. Then fill outthis form with your actual international address and we will send it out to you.
Please keep in mind that we cannot control how customs handles orders. Things do get stuck there for a month or more sometimes.
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I get multiple copies, can I have one sent to a different address?
Yes. After you filled out the address for the first copy in the procedure above, go to this link and fill out the second address.
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I made a mistake on my order or I need to change the address. Can I do that?
Yes if the cart is still open. Email help@undergroundshirts.com and have your confirmation email from UGPoGO handy and they'll cancel your order and let you make a new one.
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I have an APO address, what do I do?
Select your item, then on the Address & Billing page put in your APO address using the format below:
CPT JOHN DOE
UNIT 1234 BOX 5678
APO AP 96278-2050
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How do I check the status of my stuff?
All orders will be printed and shipped AFTER the cart closes (currently set for June 30th.) You will not receive a notification when your specific items are shipped. However if you have not gotten your order by the beginning of August please email help@undergroundshirts.com to request a status update. Books directly from the printer should arrive before shirts which should arrive around the same time as signed books.
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Why are the shirts coming so much later?
It's expensive to do multiple t-shirt print runs so we are going to do one print run. It takes awhile to get everyone who ordered a shirt to get their shipping info in. We set a cutoff date of 6/30 for this to give people a reasonably long time to get those in, and will submit the t-shirt order after that. As of 6/6/2014 there were 41 orders still outstanding.
Then we have to wait for our order to be processed, which can take a few weeks because lots of softball teams and whatnot are printing their t-shirts ahead of us. Once they are printed we have to mail them out and there's a lot of them so the top of the pile goes out before the bottom of the pile.
If everyone's order is in before that we'll go ahead and submit it earlier. I have been following up with orders that aren't in yet and will continue to do so.
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Can I choose a different t-shirt?
Yes. If the cart is still open go ahead and place a new order for the correct shirt and email help@undergroundshirts.com to cancel your original order. If the cart is closed it may be possible to change your shirt order, email help@undergroundshirts.com to ask for the change.
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What do I get with my Kickstarter order?
It depends what level you chose.
- $15 – One copy of the book we'll try to mail straight from the printer, and a digital copy (a pdf) we'll send to you as soon as it's ready.
- $30 – The SIG: If you chose this option you get that digital copy and a signed copy that will arrive probably in early August.
- $30 – THE DUO: If you chose this option you get two copies plus the digital version. You can have both sent to the same address or two different addresses. Will arrive probably in early July.
- $50 – THE SHIRT: See the Duo above plus the shirt that will arrive probably in early August. If you want to substitute a signed copy for a book email me: [my name]@mgoblog.com. My name is Seth.
- $100 – THE PATRON: See the Shirt plus your name is in the book.
- $250 – THE SPEECH: See the Shirt plus your sentences are in the book.
- $120 – THE BUNDLE: 10 copies of HTTV are coming to you probably in early July.
The best way to know what level you're at is to look up your Kickstarter confirmation email.
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I don't check my emails. Can you just take my Kickstarter address (NO!) and apply it (NO!) to my stuff?
No, and the reason is because I can't see your Kickstarter address because you only entered that to get your credit card to run. The way Kickstarter works is they use Amazon's secure payment system then charges us a hefty chunk of the money we raised for that. Part of the security is we don't ever see your payment information—that is between you and Kickstarter and Amazon, and we have no means, nor any desire, to see it.
That's why we have UGPoGo.
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I don't really want any of the stuff I ordered; I just wanted to support you. Can I just ignore these emails you keep sending?
Please don't because I can't tell you from 280+ (down from 500 yesterday) backers who still haven't submitted their addresses and stuff.
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Hey I know you guys personally does that mean I can just ask you to give me the stuff and save you on shipping?
We have to pass stuff through so many different entities (UGP, the printer, the mailing house, each other) it's way easier for you to follow the system than ask us to ask all these entities to set things aside.
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Harbaugh?
Harbaugh.
Sincerely yours in football,
Seth